Customer Service Questions & Answers
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FREE RETURN SHIPPING ON ALL ITEMS

FREE return shipping! if it doesn't fit send it back for refund or exchange for FREE (some conditions apply). To return your item please submit a request using the HELP TAB

 
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110% COMFORT GUARANTEE

If Vivaz Dance shoes are not the most comfortable dance shoes you have ever worn return the shoes and Vivaz Dance will refund you 110% of the price of the goods.Please contact us within 14 days from the shipping date of the goods to make your Comfort Guarantee claim. Please read terms & conditions for more info.

 
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FREE SHIPPING FOR PURCHASE OVER $199

If the total of the goods purchased is greater than $199 (not including shipping and handling fees) we will ship the goods to your delivery address using our preferred shipping method free of charge. This offer is only valid for Australian shipping addresses. This offer is not valid for multiple shipping addresses or wholesale orders.

 
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EARN VIVAZ POINTS

With Vivaz Rewards Points the more you spend the more you save. You can use your points during checkout to receive big discounts. If you have enough points you can pay for your whole cart without touching your credit card.

 
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100 DAY RETURN POLICY

With Vivaz Dance's 100 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. You can return the purchase for up to 100 days from the purchase date to receive refund or exchange.

 

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Introduction

Vivaz Dance regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Vivaz Dance users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Vivaz Dance at help@vivazdance.com.au.

Collection of Information

In order to use the Vivaz Dance website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Vivaz Dance is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Vivaz Dance customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Third party vendors, including Google, use cookies to serve ads based on your prior visits to this website.
You have the option to opt out of Google's use of cookies by visiting the Google advertising opt-out page.
Alternatively you can opt out - opt out of cookies by visiting the Network Advertising Initiative opt out page.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information such as credit card numbers on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at help@vivazdance.com.au.

Access to Collected Information

If you’re personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at help@vivazdance.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Vivaz Dance uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at help@vivazdance.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Vivaz Dance may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Vivaz Dance does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Vivaz Dance site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.vivazdance.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

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