Shipping Policy (Product Pages)

Australia

Orders shipped within Australia follow the below-sending timeline (from the day of dispatch). Please note that this does not include handling time; handling time is 1-2 business days from the order date.

  • Standard Shipping (3-7 business days) $6.95 AUD
  • Express Shipping (1-3 business days) $14.95 AUD
  • FREE Shipping (3-7 business days) when you buy two pairs or more.

    New Zealand

    Please note that this does not include handling time; handling time is 1-2 business days from the order date.

    • FREE STANDARD DHL (5-7 business days) when you buy two pairs or more.
    • DHL STANDARD (5-7 business days) shipping $15.00 AUD*
    • DHL EXPRESS (1-5 business days) shipping $36 AUD*

    *Shipping cost is subject to slight variations due to exchange rates at the time of order

    ** Please note that Vivaz Dance does not take responsibility for any customs, duties or taxes that the receiving country may request upon arrival or collection**

    USA, SINGAPORE & UK

    Please note that this does not include handling time; handling time is 1-2 business days from the order date.

    • FREE STANDARD DHL (5-7 business days)  when you buy two pairs or more.
    • DHL STANDARD (5-7 business days) shipping $29.00 AUD*
    • DHL EXPRESS (1-5 business days) shipping $75  AUD*

    *Shipping cost is subject to slight variations due to exchange rates at the time of order

    ** Please note that Vivaz Dance does not take responsibility for any customs, duties or taxes that the receiving country may request upon arrival or collection**

    REST OF WORLD

    We ship worldwide; shipping costs will apply for international orders and be added at checkout. Please note that this does not include handling time; handling time is 1-2 business days from the order date.

    • DHL EXPRESS (1-5 business days) shipping $75 AUD*

    *Shipping cost is subject to slight variations due to exchange rates at the time of order

    ** Please note that Vivaz Dance does not take responsibility for any customs, duties or taxes that the receiving country may request upon arrival or collection**

     

    Dispatch

    Orders are shipped from our Sydney Warehouse within 1-2 business days (excluding public holidays). If an item in your order is on pre-order, the item will be shipped within 3 - 6 weeks.

    Delivery details will be provided in your confirmation email, as well as tracking information so you can follow the status of your delivery.

    If you are not available at your nominated delivery address and the delivery driver deems it unsafe to leave your parcel in a safe spot, the driver will drop your parcel off at the nearest Post Office for pick up. The driver will leave a note in your mailbox to let you know you have missed a delivery and where it can be picked up. Of course, if the delivery driver can locate a safe spot to leave your parcel, they will do so and mark your delivery as "delivered" on the tracking website.

    Customs

    Items for delivery outside of Australia may have to be cleared through customs.
    Some countries charge a duty or tax on imported parcels over a certain value. If your order exceeds this amount, you may be asked to pay a duty fee to receive your order.

    Vivaz Dance does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note Vivaz Dance does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.

    In the event that you decline to pay these fees, your parcel may be destroyed and a replacement or refund cannot be offered.

    ** Please note that Vivaz Dance does not take responsibility for any customs, duties or taxes that may be requested by the receiving country upon arrival or collection**

    DISCLAIMER

    While we want to have you dancing in VIVAZ as soon as humanly possible, unfortunately we have no control over what happens once we hand over your parcel to the postal or courier service.

    Please be aware that events such as extreme weather, global pandemics, public holidays and staff shortages can impact how fast your delivery will arrive at your door. The above listed shipping estimates cannot be guaranteed by Vivaz Dance or the courier/shipping service at this time.

    *Note*

    We offer one complimentary return / exchange per order (for shoes over $100, order shipped inside of Australia) If the shoes need to be exchanged a second time, or returned after an exchange has been made, the shipping cost would need to be covered by the customer.

    To confirm dispatch from Australia, please visit www.auspost.com.au/international. Please be aware that customs duties may apply. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marketing the order as a gift.

    For more information on taxes, duties and customs please contact your local customs office directly.

    For information on our returns and exchanges, please click here. 

    Need help? Shoot us an email.