FAQ

Here are our frequently asked questions. If you do not see your question here please email or phone us, we would love to talk to you.

 

Shoe Size Information

All Vivaz Dance Latin & Ballroom Shoes are made in US or EURO sizes.

DanceFit Dance Sneakers are made in EURO sizes.

General Sizing Advice* for Latin & Ballroom Dance Shoes:

  • Compared with Australian sizing, US sizing is fractionally bigger. For example If you wear an Australian size 7 shoe you will most likely fit into a size 6.5 or 7 in Vivaz Dance Shoes.
  • Dance shoes should be fitted so that they are firm ‘like a glove’ on your foot.
  • Dance shoes should not move on your foot when you dance.
  • Brand new dance shoes should be firm but NOT painful. 
  • All dance shoes will stretch slightly with wear. The ideal result after the 'wearing-in period' is a firm fitted shoe that is molded to the shape of the dancers foot, resulting in a true ‘glove-like’ fitting.
  • Full-leather dance shoes will stretch the most, so it is particularly important that these shoes fit very firmly when purchased.
  • To determine your shoe size we recommend measuring your foot & referring to the Vivaz Dance Latin & Ballroom size chart located on every product page.
 

Ladies Latin & Ballroom Dance Shoes should be fitted so: 

  • Your toes should be nearly flush with the end of the shoe, you do NOT need a ‘thumbs-width’ length between your toes and the end of the shoe.
  • Your heel should be firmly up against the back of the shoe. If your foot slides down away from the back of the shoe, this means that the toe straps or ankle straps are too loose or the shoe is too big. 
  • If your toes are flush with the end of the shoe, but your heel is not firmly against the back of the shoe, Vivaz recommends Vivaz Revivals soft gel innersole under the ball of the foot. This serves to add volume around your foot, and will give you a firmer and more comfortable fit - stopping your foot from sliding down in the shoe.


Wide Fittings: 

  • Vivaz Dance Shoes all come in a standard width. Unless otherwise stated.
  • The width of the dance shoe increases proportionately with the size increase.
  • Wide fittings are available, a selection of wide fitting shoes are kept in stock. you can determine if a shoe is 'wide' as it will be indicated below the picture of the shoe. See example below.

example wide fit

*Our sizing guides and advice are to be taken as recommendations only and, although we are happy to refund or exchange if there are sizing difficulties, the provision of such advice by us does not negate the purchaser's responsibility for the costs associated with such exchange or refund.

size chart

 

How much is the shipping charge for X item to Y location?

Shipping is $5.95 for orders under $69 and FREE for orders over $69 Australia wide.

All international orders carry a flat rate shipping charge of AUD$19

How long will it take for my order to arrive?

FAST! Because we use express post courier service Fastway or Australia post for rural areas, and we aim to send the orders out within 2

working days of receiving your order!

My order has not arrived, it's been 7 days since I ordered, Why?

We ship most orders the same, or next, day after you submit it. You will get sent an email with a tracking number, and a link

to track your order.

NOTE: If you were not available to receive your shipment on the delivery day, Australia Post or Fastway will have it & they will

need you to collect it from them, or arrange for a redelivery.

If I purchase a Vivaz Dance item and I want to exchange it for a different size or style what should I do?

Check online to see if an appropriate product is in stock that you would like to exchange with, If available order it to get fast express

delivery.

Now submit a ticket using the contact form on the returns page to arrange your return. Once the item/s are received back at Vivaz HQ you receive a refund.

If I purchase an item and I want a refund what should I do?

Visit our refund policy page for instructions and to fill out a return form. Once the item/s are received & processed, you will receive a refund.

Are Vivaz Latin & Ballroom shoes US sizes?

Yes.

Are Vivaz DanceFit Sneakers US sizes?

No, they are EURO sizes.

How do I know what EURO size to order in Vivaz DanceFit sneakers?

It is recommended that you measure your foot. Then using our sizing chart you can select a EURO shoe size that is

equal to your foot length.

If my foot is 25.5cm long should I order the DanceFit sneaker size 40 EURO?

Yes, The size chart says 40 EURO is for foot 25.5cm. But If you prefer a 'thumbs width' of extra space you may

consider size 41. See information on sizing in the first slider.

Are Vivaz Latin & Ballroom shoe sizes similar in sizing to my normal street shoes?

Vivaz Dance uses US and EU sizing. US sizing is about 1/2 size bigger than your regular AUS street shoe size.

For example, if you wear a size 7 AUS, you would need to order a size 6.5 from Vivaz Dance shoes.

EU sizing is the same as your regular EU street shoe sizing - If you wear a size 38 street shoe, then you would

be a size 38 in Vivaz Dance shoes.

Are Vivaz DanceFit Sneakers similar in size to other shoes I have previously worn?

Yes, they are similar BUT please measure your foot & refer to sizing chart before ordering.

If I am normally size 8 in Australian sizes what US size Latin & Ballroom from Vivaz shoes should I order?

It is very likely you will be size 7.5 (maybe 7), But we cannot guarantee this so we recommend using our sizing chart.

I don't know what size shoe I normally wear so how do I determine what size I will be in Vivaz Dance Shoes?

You should measure your foot then refer to the sizing chart in the first slider on this page. This chart has each size measured in Centimeters.

I am a size 'X' in my Bloch / Capiezio / Other Brand of dance shoes is that what size i should buy in Vivaz Dance Shoes?

We recommend measuring your foot and referring to our size chart, as sizing can vary between dance shoe brands.