Customer Service Questions & Answers
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FREE RETURN SHIPPING ON ALL ITEMS

FREE return shipping! if it doesn't fit send it back for refund or exchange for FREE (some conditions apply). To return your item please submit a request using the HELP TAB

 
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110% COMFORT GUARANTEE

If Vivaz Dance shoes are not the most comfortable dance shoes you have ever worn return the shoes and Vivaz Dance will refund you 110% of the price of the goods.Please contact us within 14 days from the shipping date of the goods to make your Comfort Guarantee claim. Please read terms & conditions for more info.

 
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FREE SHIPPING FOR PURCHASE OVER $199

If the total of the goods purchased is greater than $199 (not including shipping and handling fees) we will ship the goods to your delivery address using our preferred shipping method free of charge. This offer is only valid for Australian shipping addresses. This offer is not valid for multiple shipping addresses or wholesale orders.

 
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EARN VIVAZ POINTS

With Vivaz Rewards Points the more you spend the more you save. You can use your points during checkout to receive big discounts. If you have enough points you can pay for your whole cart without touching your credit card.

 
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100 DAY RETURN POLICY

With Vivaz Dance's 100 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. You can return the purchase for up to 100 days from the purchase date to receive refund or exchange.

 

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