Customer Service Questions & Answers
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FREE RETURN SHIPPING ON ALL ITEMS

FREE return shipping! if it doesn't fit send it back for refund or exchange for FREE (some conditions apply). To return your item please submit a request using the HELP TAB

 
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110% COMFORT GUARANTEE

If Vivaz Dance shoes are not the most comfortable dance shoes you have ever worn return the shoes and Vivaz Dance will refund you 110% of the price of the goods.Please contact us within 14 days from the shipping date of the goods to make your Comfort Guarantee claim. Please read terms & conditions for more info.

 
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FREE SHIPPING FOR PURCHASE OVER $199

If the total of the goods purchased is greater than $199 (not including shipping and handling fees) we will ship the goods to your delivery address using our preferred shipping method free of charge. This offer is only valid for Australian shipping addresses. This offer is not valid for multiple shipping addresses or wholesale orders.

 
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EARN VIVAZ POINTS

With Vivaz Rewards Points the more you spend the more you save. You can use your points during checkout to receive big discounts. If you have enough points you can pay for your whole cart without touching your credit card.

 
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100 DAY RETURN POLICY

With Vivaz Dance's 100 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. You can return the purchase for up to 100 days from the purchase date to receive refund or exchange.

 

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All Vivaz Dance Latin & Ballroom Shoes are made in US sizes.

DanceFit Dance Sneakers are made in EURO sizes.

 

General Sizing Advice* for Latin & Ballroom Dance Shoes:

Compared with Australian sizing, US sizing is approximately the same as Australian sizing, or fractionally bigger. For example If you wear an Australian size 7 shoe you will most likely fit into a size 6.5 or 7 in Vivaz Dance Shoes.

Dance shoes should be fitted so that they are firm ‘like a glove’ on your foot.

Dance shoes should not move on your foot when you dance.

Incorrectly fitted dance shoes (usually too big), cause your foot to move around in the shoe when you dance, this causes ‘rubbing’ on your foot and can lead to painful blisters.

Brand new dance shoes should be firm but NOT painful. Painful Shoes = Incorrect Fitting.

All dance shoes will stretch slightly with wear. The ideal result after the 'wearing-in period' is a firm fitted shoe that is molded to the shape of the dancers foot, resulting in a true ‘glove-like’ fitting.

Full-leather dance shoes will stretch the most, so it is particularly important that these shoes fit very firmly when purchased.

To determine your shoe size we recommend measuring your foot & referring to the Vivaz Dance Latin & Ballroom size chart located on every product page.

 

Ladies Latin & Ballroom Dance Shoes should be fitted so: 

Your toes should be nearly flush with the end of the shoe, you do NOT need a ‘thumbs-width’ length between your toes and the end of the shoe.

Your heel should be firmly up against the back of the shoe. If your foot slides down away from the back of the shoe, this means that the toe straps or ankle straps are too loose or the shoe is too big. 

If your toes are flush with the end of the shoe, but your heel is not firmly against the back of the shoe, Vivaz recommends Vivaz Revivals soft gel innersole under the ball of the foot. This serves to add volume around your foot, and will give you a firmer and more comfortable fit - stopping your foot from sliding down in the shoe.


Wide Fittings: 

Vivaz Dance Shoes all come in a standard width. Unless otherwise stated.

The width of the dance shoe increases proportionately with the size increase.

Wide fittings are available, a selection of wide fitting shoes are kept in stock. you can determine if a shoe is 'wide' as it will be indicated below the picture of the shoe. See example below.

*Our sizing guides and advice are to be taken as recommendations only and, although we are happy to refund or exchange if there are sizing difficulties, the provision of such advice by us does not negate the purchaser's responsibility for the costs associated with such exchange or refund.

  


 

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