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If for any reason you are not completely satisfied with your purchase we offer 100 day money-back guarantee from the shipping date of the goods. Please submit a ticket using the HELP TAB within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. We recommend that you return the product with Registered post. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration & insurance with your postal carrier. Vivaz Dance will not be responsible for parcels lost or damaged in transit if you choose not to regsiter & insure.